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Utility Bill Reprint not printing

Utility Bill Reprint not printing

By Knowledge Assistant
Aug 25, 2022
Description of Issue

Utility Bill Reprint not printing from Bill Adjustment or Inquiry screen.

Context
  • DocOrigin
  • TylerForms
  • Utility Bill
  • Inquiry screen
  • Adjustment Screen
Cause

TylerForms printer definition does not work with Bill Adjustment or Bill Inquiry screen.

Resolution
  1. Create a new Printer Definition by following these instructions:  How to add a printer definition for a specific job code.
  2. Set the new Printer Definition as Default for the User. Please follow these instructions: How to assign or update the default printer for UB bill reprints. 
Additional Information
  • If there are issues with creating the new Printer Definition, please contact TylerForms Support.
  • If there are issues setting the Default Printer, please contact Munis UB Support.





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