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Tyler Cashiering Payment Process Hangs After Check Endorsement
Tyler Cashiering Payment Process Hangs After Check Endorsement
Description of Issue
When processing a check payment in Tyler Cashiering using the EPSON TM-6000V receipt printer, the payment process hangs after the check is endorsed. Message is: Endorsement complete. Awaiting endorsement...
Context
Tyler Cashiering 2019.1.x
Payment Processing
Check Endorsement
EPSON TM-6000V
Cause
The EPSON TM-6000V receipt printer doesn't capture the check image, but Tyler Cashiering 2019.1.x is configured to print the check images.
Resolution
Log into the Cashiering client with an Administrative account
Go to Settings > System Settings
Click on the Receipting tab
UNCHECK the Print check images box
Click Save
Additional Information
, multiple selections available,
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