General Billing Print Invoices Multiple Installment Dates missing with ReadyForms



Description of Issue

When printing GB Invoices to ReadyForms that have multiple installments, only the first installment dates are printed

  • Multiple Installments

  • Pay by Installments

  • Export Detail Installment with lines

  • Due date missing



Context
  • General Billing

  • Print Invoices

  • ReadyForms



Cause

The Print Invoices XML output file will contain all Installment Dates associated with a General Billing Invoice. However, there is only allocated space for the first set of Installment Dates to print on the existing ReadyForm layout



Resolution

There is no current workaround to display multiple Installment Dates if outputting a multi-installment Invoice to ReadyForms. The Print Invoice ReadyForm must be customized first to display additional Installments. Contact Tyler Forms Support for assistance. 

Alternative suggestions to try:

  • Adjust the multi-invoice to zero and create individual Invoices to print.

  • Create a Recurring Invoice for the Customer and generate individual invoices to print.



Additional Information