Microsoft File Extensions Not Displaying within the TCM HTML Viewer
- Knowledge Assistant
- Moriah Yorkey
Owned by Knowledge Assistant
Description of Issue
When attempting to view a Word, Excel, or PowerPoint document in the TCM HTML Viewer through Munis, the image does not display and instead presents a download link to view the attachment outside of TCM.
Context
Munis
Tyler Content Manager
TCM
TCM HTML Viewer
Cause
Microsoft file extensions are not currently compatible with the TCM HTML Viewer.
Resolution
To view these documents, users can select the download link that displays in the TCM HTML Viewer. This will download the document and allow the option to open/view the document outside of the TCM HTML Viewer.
Additional Information
If wanting to set other file types to open the same way, Set file type extensions to open outside of the TCM HTML viewer.