Scheduler job stuck in Running status - Scheduler status is not Online

• ExecuTime scheduler job did not process.

• Scheduler stuck in Sleeping status.

• Scheduler stuck in Waiting to Exit status.

• Scheduled job did not run and the scheduler is not online. 

• Scheduler

• Scheduler Queue (mescheng) 

• Entity Service Configuration 

The job did not finish running because the scheduler program was stuck in a Waiting to Exit, Sleeping or Shutdown status.

The Scheduler Engine should be in an Online status. If it is anything other than Online, it will need to be restarted. 

1. To determine if the Scheduler is not online, navigate to the Scheduler Queue program either by searching or via the following path: System Administration > Scheduler Administration > Scheduler Queue.

2. Scheduler Status, located at bottom of screen, should be Online.

3. If the Status is Waiting to Exit, Shutdown, or Sleeping, scheduler needs to be restarted

   1. OnPrem clients: Restart Scheduler OnPrem

   2. SaaS clients: Please contact TSM SaaS Support or log a case via the Online Support Client Portal.

• If the Scheduler status is Online and the job is stuck running, please see: Remove a Job Stuck Running from the Scheduler

• For additional resources regarding the Scheduler Queue, please see: Master Article - Scheduler Queue