Cashiering Void Not Allowed By User

Owned by Knowledge Assistant
Nov 20, 2023
1 min read
Description of Issue

One user is attempting to void another cashier's transaction but receives an error Void Not Allowed By User.

Context

  • Cashiering

Cause

The user is missing Transaction Security settings.

Resolution

1. Navigate to Admin > User Settings.

2. Edit the affected user.

3. In the Transaction Security tab, enable Can Approve Other's Voids.

Additional Information

The user will require having another cashier set as their supervisor. This will prompt a Supervisor Approval Password for the user to approve other's voids.