Change Customer Delivery Address on General Billing Invoice

Description of Issue

Need to change the Customer Delivery Address on a General Billing Invoice. 

Context
  • General Billing 
  • Adjust Invoices (gbinvmnt)
Cause

The Delivery Address used by a General Billing Invoice needs be changed or updated. 

Resolution
  1. Begin by either creating or resuming a batch of invoice adjustments in Adjust Invoices: 
    1. Create a batch in Adjust Invoices
    2. Resume a batch in Adjust Invoices
  2. Click Search. 
  3. Enter the Invoice number that needs to be adjusted (or any other invoice information, like Customer). 
  4. Click Accept. 
  5. Click Update. 
  6. Enter the new Delivery Address number in the Addr. No. field. 
    1. Alternatively, click the ellipsis next to the field. 
    2. Select the Delivery Address that the Invoice should use. 
    3. Click Accept. 
  7. Enter or choose an adjustment Reason. 
  8. Click Accept. 
  9. Repeat steps 2-8 for each necessary Customer change or add additional adjustments as desired. 
  10. When all desired adjustments are entered in the batch, make sure to post the adjustments: Post General Billing Adjust Invoices batch
Additional Information

Additional resources for working in Adjust Invoices can be found here: Master Article - Adjust Invoices
How is Default Delivery Address Chosen in Invoice Entry and Proof