Unable to batch scan in Content Manager after an upgrade

Description of Issue

After a Content Manager upgrade users are no longer able to complete the scanning steps in the CM Full Client for batch scanning.

Context

CM
EERP
Batch Scanning
Upgrade
Full Client
Labels
AP Invoices

Cause

Site has upgraded CM and are printing labels from EERP correctly, but they are using an old shortcut icon from their desktop to launch the full client and need to refresh the shortcut to launch the new/updated version.

Resolution

Look up the new version of CM's URL to download the full client:

Delete any shortcuts older than the current day from the workstation.
Clear empire and java cache from the workstation.
How to clear Java cache and empirecache
Locate and launch the current CM URL.
How to Access and Launch the TCM Full Client
Log into the CM Full client and retry.

Additional Information

TCM Invoice Batch Scanning
How to configure AP Invoice Batch Scanning
CM Batch Scanning Error - The following documents were not inserted - This is because errors occurred on the server