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Miscellaneous Receipt missing Revenue account

Miscellaneous Receipt missing Revenue account

Nov 30, 2023
Description of Issue
  • A Miscellaneous Receipt was entered and is missing a Revenue account. 
  • Miscellaneous Receipts are missing GL accounts. 
  • Cannot post a batch because a Miscellaneous Receipt is missing GL accounts. 
  • Receiving the error Category 02 Charge Code XXXXX, year XXXX, is missing a GL account of type 2. in Payments Journal. 
Context
  • Accounts Receivable 
  • Miscellaneous Cash Receipts 
  • Payment Entry (arbilinq) 
  • Payments Journal (arrctpst) 
  • EERP 
  • Tyler Cashiering
Cause

There are multiple known causes of this issue: 

  • The User has the Accounts Receivable User Preference to Print G/L Accounts on Miscellaneous Receipts enabled and tabbed past the Revenue Account line when entering the Miscellaneous Receipt without adding a Revenue Account. 
  • The Miscellaneous receipt was created in Tyler Cashiering. 
Resolution

See this article for more information about workarounds and updates from Development: Payments Journal posting error Charge Code is missing a GL account of type 2

Additional Information

If additional assistance is required, please contact General Billing Support. 





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