Resident Access not loading

Owned by Knowledge Assistant
Last updated: Mar 05, 2024
1 min read



Description of Issue

RA homepage not loading

Error in RA ERP test connection CRITICAL ERROR!  undefined  undefined 



Context

  • Tyler Payments

  • Resident Access

  • SaaS

  • F5

  • Data Center



Cause

Incorrect/Missing F5 configuration



Resolution

Please create a case with TSM SaaS for assistance in the Support Portal



Additional Information

Verify the host header by pasting the INT into a browser ensuring it resolves to an IIS splash screen.

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