Workflow Settings E-Mail Approval Notices Greyed Out

Owned by Knowledge Assistant
Last updated: Oct 25, 2024 by Moriah Yorkey
1 min read
Description of Issue

In Workflow Settings, the checkbox Include Links for common workflow actions in e-mail approval notices? is greyed out and cannot be selected

Context

  • Munis

  • Workflow

  • Employee Self Service (ESS)

  • Vendor Self Service (VSS)

  • Site Settings

Cause

ESS URL in the XCF is not set correctly or site does not have ESS and the value needs to be changed to VSS/CSS

Resolution

If your site does have ESS and the checkbox is greyed out, please contact Tyler Systems Management Support or log a case via the Online Support Client Portal.

If your site does not have ESS perform the following:

  1. Log into Munis Environment with an administrator account

  2. Navigate to System Administration > General Administration > System Settings

  3. Click Site Settings

  4. Click on the tab Application Integration and then Update

  5. In the text field Munis Self Service base URL type in: {ENV:MU_VSSURL} or {ENV:MU_CSSURL}

    1. If after a Munis update the issue comes back; enter the VSS/CSS URL instead:

      1. ex. https://cityofexample.munisselfservice.com

  6. Save Settings

  7. In the Tyler Menu navigate System Administration > Workflow Administration > Workflow Settings

  8. Verify checkbox is now accessible

Additional Information

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