Workflow Settings E-Mail Approval Notices Greyed Out

In Workflow Settings, the checkbox Include Links for common workflow actions in e-mail approval notices? is greyed out and cannot be selected

• Munis

• Workflow

• Employee Self Service (ESS)

• Vendor Self Service (VSS)

• Site Settings

ESS URL in the XCF is not set correctly or site does not have ESS and the value needs to be changed to VSS/CSS

If your site does have ESS and the checkbox is greyed out, please contact Tyler Systems Management Support or log a case via the Online Support Client Portal.

If your site does not have ESS perform the following:

1. Log into Munis Environment with an administrator account

2. Navigate to System Administration > General Administration > System Settings

3. Click Site Settings

4. Click on the tab Application Integration and then Update

5. In the text field Munis Self Service base URL type in: {ENV:MU_VSSURL} or {ENV:MU_CSSURL}

   1. If after a Munis update the issue comes back; enter the VSS/CSS URL instead:

      1. ex. https://cityofexample.munisselfservice.com

6. Save Settings

7. In the Tyler Menu navigate System Administration > Workflow Administration > Workflow Settings

8. Verify checkbox is now accessible