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Customers are unable to add attachments in CSS

Customers are unable to add attachments in CSS

Owned by Knowledge Assistant
Nov 28, 2023
1 min read
Description of Issue

customers are not able to attach documents to their building permit applications

Context

  • EERP (Munis)

  • CSS

  • Permitting and Inspections

Cause

A setting is preventing the uploads for attachments.  Boxes not checked in Citizens Administration/Permit Inspections to Allow new attachments uploads for Applications associated with linked accounts..

Resolution

Check the following to ensure proper setup:

  1. Navigate to your SELF-SERVICE website.

  2. Log in as a user with administrative privileges

  3. Chose Citizens Administration-Permits Inspections

  4. Check box to Allow new attachments uploads for Application associated with users linked accounts

  5. After your application has been summitted Choose File and Upload

Additional Information