There are unprocessed mail items in this batch

When attempting to close a particularly large mail batch in Cashiering, an error states: Failed to finalize settlement because of the following error(s), check the log viewer for additional information: One batch could not be closed. There are unprocessed mail items in this batch. 

The batch is unable to close. 

• Cashiering

• Mail Mode

• Batch

• Enterprise ERP

• Munis

A bug causes the check image order to fall out of sync with the receipt order. 

Upgrade to Cashiering 2024.2, which contains a fix for this issue. 

In the meantime for the affected batch, check the corresponding batch in Enterprise ERP (Munis). If totals match what is listed in Cashiering, Output/Release the batch in EERP. 

Contact Cashiering Support for assistance with manually closing the affected batch from the Cashiering database.