Cashiering Credit Card Payment Error - Connection attempt failed because the connected party did not properly respond after a period of time

When attempting to process a credit card payment in Cashiering, an error message is received that prevents the transaction from completing. A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond.

• Tyler Cashiering

• Payments

• Devices

There may have been recently performed maintenance involving networking and/or VPN which caused a change to the credit card devices IP addresses.

Compare the Device's IP address to the IP address listed within Cashiering:

1. Obtain the IP Address on Lane 3000:

   1. Press '000' on the keypad to have it display the IP address.

2. Verify the IP address in Cashiering:

   1. As an admin, visit the Cashiering Admin Dashboard > Credit Card Processors > (Locate the relevant processor) Vertical Ellipses > Devices.

   2. Locate the workstation(s) affected for comparison. Compare the serial numbers to verify the matching or non-matching IP addresses.

   3. If the IP addresses do not match, enter the correct IP address by using the cog wheel button looking at the stored IP address in Cashiering. The credentials for accessing the following settings page can be found on the site's implementation handout they received after Payments implementation.

3. Once the correct IP Address from the device has been entered, save and test.