Resolution

It is strongly recommended that these processes be testing in a refreshed non-live environment before replicating in live. Any existing AR activity on the bill must be reversed prior to deleting the posted invoice.

General Revenues > General Billing > Invoice Processing > Adjust Invoices

Add an adjustment batch and enter desired dates batch header fields
Click Accept
Click Search and enter the invoice number in the Invoice field
Click Accept
Click Delete (Must have GB Permission to delete GB invoices, see: Unable to delete posted General Billing invoices)
1. if there is existing AR activity on the bill, the following message will appear: Delete Invoice Prior activity exists for this Invoice, so it cannot be deleted. Would you like to adjust the total amount of this Invoice to zero, instead? Be aware that selecting Yes to this prompt will not reverse outstanding AR activity against the bill. It is advised that AR activity be reversed prior to adjusting a posted invoice Amount to 0.00.
2. if there is no existing AR activity on the bill, the following message will appear: Delete Invoice Are you sure you want to delete this Invoice from the database?
In the scenario described above, in step 5-b, click Yes to Are you sure you want to delete this Invoice from the database?
Click Close
From the batch header screen, click Post Batch
At this point, the invoice can be reentered via a new Invoice Entry and Proof batch

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