Resident Access - ERP Test Connection Failing

Description of Issue

Resident Access - ERP test connection failing within TCP configuration

Error from the ERP configuration test for Resident Access:

Validating OpenID Connect configuration

Token endpoint is at https://<issuer uri>/v1/token

Calling to acquire a client auth token...

Cached password retrieved. Decrypting...

Response status code is 400 BadRequest

Failed call to retrieve authentication token from identity provider.

Raw response:

{"error":"invalid_scope","error_description":"One or more scopes are not configured for the authorization server resource."}

Exception Details: Call to retrieve token from identity provider failed.

More details can be found in the logs

Context

Cause

The Resident Access test is failing due to a missing tylerCitizenSelfService scope in the backend of Okta

Resolution

Please create a case with TSM for assistance in the Support Portal

Additional Information

Looking for more information on Resident Access? Check out the Master Article - Resident Access for all related articles.

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