Payments Journal posting error Charge Code is missing a GL account of type 2

• Payments Journal error posting batch where a receipt is missing a GL account. Payment Entry and Tyler Cashiering allows a Misc. receipt to be entered without a revenue GL account.

• Payment Entry allows receipts to be created with no GL.

• Charge Codes with no Revenue GL account setup are unable to post in Payments Journal due to missing GL account. 

• Category 02 Charge Code XXXXX, year XXXX, is missing a GL account of type 2.

• Accounts Receivable

• Tyler Cashiering

• Payment Entry

• Payments Journal

• Receipt Inquiry

Issue associated with Charge Codes that have no Revenue GL account assigned in the Charge Codes program. This can lead to a scenario where the GL account can be left blank in either Payment Entry or Tyler Cashiering when entering a Misc. receipt. 

Several use cases have allowed Miscellaneous Receipts to be entered without a Revenue Account. Many of these use cases have been corrected by recent updates. Make sure that everything is up to date on code. 

Development is reviewing these two causes: 

• The User has the Accounts Receivable User Preference to Print G/L Accounts on Miscellaneous Receipts enabled and tabbed past the Revenue Account line when entering the Miscellaneous Receipt without adding a Revenue Account. 

• The Miscellaneous receipt was created in Tyler Cashiering. 

To resolve this issue, identify the Receipt and Charge Code that is missing a Revenue account. In Receipt Inquiry, the receipt will be missing a GL Allocation tab. The workaround is to populate the Charge code with a Revenue Account, as opposed to leaving it blank. When posting the batch, Payments Journal will verify the accounts and post the batch:

1. Navigate to General Revenues > Accounts Receivable > Setup > Accounts Receivable Charge Codes.

2. Find the Charge code and click Update.

3. Within the Accounts tab, populate a Revenue GL Account and click Accept. 

4. Return to Payments Journal to post the batch.

To prevent this issue, consider disabling the Print G/L Accounts on Miscellaneous Receipts AR User Preference or take extra care to enter a Revenue Account on all Miscellaneous receipts.