Description of Issue

A General Billing invoice was created and posted with the wrong GL revenue account.
The revenue account on a posted General Billing invoice needs to be changed or updated.

Context

Cause

An invoice was created with the incorrect revenue account or the revenue account on a posted invoice needs to be changed or updated.

Resolution

Navigate to the Adjust Invoices program either by searching or via the following path: General Revenues > General Billing > Invoice Processing > Adjust Invoices
Create a new Invoice Adjustment Batch or resume an existing Invoice Adjustment Batch.
1. Create a batch in Adjust Invoices
2. Resume a batch in Adjust Invoices
Click Search.
Enter enough relevant information to find the invoice. Useful fields are Year/Period, Customer, Invoice, or Invoice Date.
Click Accept.
If multiple records return, use the arrows at the bottom of the screen to flip through the find set and find the correct invoice.
Once the correct record is found, select Detail.
Click Update.
Choose an Effective Date (informational).
Select an Adjustment Reason (informational).
Click Accept.
Enter the desired revenue account(s) in the Org, Obj, and Proj as needed.
Click Accept.
When all needed adjustments have been added to the batch, make sure to post the batch of invoice adjustments: Post General Billing Adjust Invoices batch

Additional Information

If an account other than the revenue account needs to be changed or updated on a posted invoice, please see: Master Article - Update Bill Accounts in Charges Codes program
To change the revenue account on a posted payment, the payment must be reversed and re-entered after the account has been appropriately updated on the bill. Alternatively, a manual journal entry can be made to move the payment from the incorrect accounts to the correct accounts, but the GL accounts on the receipts will not change.
- To reverse a payment, please see: Master Article - Reverse Payments
- To enter a payment, please see: Master Article - Payment Entry
Additional resources for working in Adjust Invoices can be found here: Master Article - Adjust Invoices

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