Okta unable to sign in - Perform RealTimeSync by AD agent failure No User found

Owned by Knowledge Assistant
Nov 10, 2023
1 min read
Description of Issue

Users presented with unable to sign in when logging into Okta

Context

  • Okta

  • Tyler Identity

  • Okta AD Agent

  • TID-W

Cause

Incorrect group or OU selected in the Okta provisioning integration settings

Resolution

  1. Login to Okta Admin tenant as an okta admin account https://tyler-<customeridentifier>-admin.okta.com

  2. Navigate to Directory>Directory Integrations>Provisioning>Integration

  3. Select correct OUs and Groups

  4. Click Save

  5. Test login again from incognito window

Additional Information

Group Policies can also cause restrictions from the AD agent provision correctly. Occaisionally, the entire DC must be checked to allow JIT provisioning