Description of Issue

While using Customer Search, received the error Due to department restrictions, you do not have access to this Department. Do you want to create a Delivery Address for another Department?

Context

Accounts Receivable
General Billing
Property Tax Billing
Community Development
Utility Billing
Customer (arcstmnt)
Invoice Entry and Proof (gbinvent)
User Attributes (sprousrm)
Roles (sprolemt)

Cause

The User's Roles have restricted access to Customers by Department.

Resolution

Allow the User access to Customers by following steps outlined here: Grant or restrict User access to Customers by department

Additional Information

If additional assistance is required, please contact the appropriate Support Team: How to determine the correct Accounts Receivable support team to assist with an issue

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