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Restricted by Department Permissions error in Customer Search
Restricted by Department Permissions error in Customer Search
- Knowledge Assistant
Owned by Knowledge Assistant
Nov 06, 2023
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Description of Issue
While using Customer Search, received the error Due to department restrictions, you do not have access to this Department. Do you want to create a Delivery Address for another Department?
Context
- Accounts Receivable
- General Billing
- Property Tax Billing
- Community Development
- Utility Billing
- Customer (arcstmnt)
- Invoice Entry and Proof (gbinvent)
- User Attributes (sprousrm)
- Roles (sprolemt)
Cause
The User's Roles have restricted access to Customers by Department.
Resolution
Allow the User access to Customers by following steps outlined here: Grant or restrict User access to Customers by department
Additional Information
If additional assistance is required, please contact the appropriate Support Team: How to determine the correct Accounts Receivable support team to assist with an issue
, multiple selections available,
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