Is there a way to disable Tyler Coach

Owned by Knowledge Assistant
Aug 05, 2024
1 min read
Description of Issue

How do I turn off Tyler Coach?

Context

Enterprise ERP

Tyler Coach

Cause

Tyler Coach suggestions do not match site procedures.

Resolution

Tyler Coach settings are found in Hub and within Enterprise ERP. To disable Tyler Coach:

  1. Launch the environment where you wish to make the change (example Enterprise ERP Train)

  2. Disable Tyler Coach in Hub

    1. Settings > Administration

    2. System Settings > Feature Configuration > Tyler Coach

    3. Toggle Enabled off

    4. Click Save

  3. Disable Tyler Coach in Enterprise ERP

    1. Enterprise ERP > System Administration > General Administration > System Settings

    2. Click Site Settings

    3. Click the Application Integration Tab

    4. Choose Update

    5. Uncheck Tyler Coach is enabled.

    6. Click Accept


Additional Information

Before turning off Tyler Coach, consider the following:

  1. Content in Test and Production do not use a scenario or provide information on what individuals should select. Coach stops at every field and describes the field.

  2. Content in Train does use simple prompts for comment tasks. These might not match your site's procedures.

  3. Content in the Implementation environment can be set to either the Production or Train style of assistance.

  4. Access is managed by environment. Tyler Coach can be disabled in Train and enabled in Production and Test, for example.

  5. We encourage feedback to improve Tyler Coach.  Contact us at coach@tylertech.com.Â