Customer account balance differs between Cashiering and EERP

Owned by Knowledge Assistant
Last updated: Oct 23, 2024 by Moriah Yorkey
1 min read
Description of Issue

When looking up a customer account or bill in Cashiering, the totals appear different than what is shown in EERP.

Context

  • Cashiering

  • EERP (Munis)

  • Payment Entry

Cause

Tyler Cashiering only reflects what is being sent to it from EERP. If Cashiering is showing a different balance owed than what is expected, EERP settings will need to be verified.

Resolution

  1. Navigate to Enterprise ERP > Payment Processing > Payment Entry.

  2. Resume or Create a batch.

  3. Enter the same billing category as the selected Cashiering Payment Type. 

  4. Enter the same bill number as the one searched in Cashiering.

  5. Confirm total matches the total reflected in Cashiering.

Additional Information

Invoices can be modified as needed in EERP, within the Adjust Invoices module.

For additional assistance, please reach out to Munis Revenue Support. Specify the billing category when creating a case for the fastest response and resolution.

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