Description of Issue

Looking for a record of the details and individual transactions that are deposited into a site's financial accounts.

Context

Payments
Payments Admin
Portico
Chase
Paymentech

Cause

Instructional

Resolution

The Deposit Detail report located within Paymentech Online will contain this information.

Additional Information

The deposit detail report is equivalent to the ACT-0010 report in Paymentech.

These deposit details are held and are accessible for up to 35 days through Paymentech Online. If older data than that is required, the site may be able to locate the information within their 'Monthly' folder located on Paymentech. It will itemize all transactions processed within the specified month. Additionally, it may be possible to ask Chase for specific records to be sent to their 'On Demand' folder within Paymentech Online. For this, contact Support with the requesting User and request report details.

Chase report request for specific users

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