Cashiering Credit Card Reader Error: Irruption Error.

When attempting a Credit Card transaction, the credit card reader is booting up with a blue screen and Irruption Error.

• Cashiering

• Hardware

• Payments

• EERP

This error refers to damage to the onboard chipset, and is unfortunately not repairable. The device needs to be replaced. 

If you purchased your card reader through a 3rd party distributor, that distributor will need to be contacted to replace the device. 

Payments Customers, please make a case with Payments Support, who can make a ticket with the Fulfillment team. Support will need the following information to process a replacement:

1. The device serial number. 

2. An address to ship the new device to, including a person for an attention to line, and a phone number for this contact. This address cannot be a PO box.

3. Attach the original onboarding document received when you initially received the device. The username/password on that sheet is required to set up the new device.

4. If the device needs to be shipped faster than ground shipping, please inform support.