Description of Issue

Instructional Articles for SnapLogic integrating with Tyler Products.

Context

Cashiering
Payments
SnapLogic

Cause

Instructional.

Resolution

Setup

SnapLogic Browser Requirements

How To Access Logs Within SnapLogic

Creating A New Pipeline In SnapLogic

Troubleshooting

Tyler Cashiering Error encountered while performing search in External System Data Ticket

Transactions being sent from Cashiering to third party external system Data Ticket as UTC rather than system time

Additional Information

We recommend reaching out to SnapLogic Support for SnapLogic issues. However, if the issue affects the integration with a Tyler Product, create a case with the Support team for that integration providing the following information:

Debug logs from SnapLogic, the 3rd Party system, and the Tyler Product.
1. In Cashiering, go to Logs or Administration > Logs. Export icon is in the top-right corner of the screen.
  1. Cashiering Logging Levels
2. Payments Logs can be found in Program Files, under
  C:\Users\[name of user]\AppData\Roaming\Tyler Technologies
Any relevant screenshots or screen recordings of the error.
1. Payment Type setup screenshots if only one payment type is affected.
In what Tyler Product and environment (PROD, TEST, TRAIN, etc) this is occurring. If it is occurring in all environments, please note that in the case.

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