Reopen a Cashiering batch

• Need a Cashiering batch reopened, in order to adjust a variance or balance the drawer.
• Batch was closed by mistake

• Cashiering
• EERP

Reopening a batch can only be done through a database script and is generally discouraged. Because there is no audit trail or record of the changes made via scripting, all efforts should be made to use the system to make corrections instead.

If reopening the batch to Balance the drawer, the drawer can also be balanced in EERP Payment Entry.

• Cashiering batch closed without balancing drawer

Consider using the In review on close setting.  This will allow a supervisor to review any variances and make any necessary changes before closing the batch and releasing the corresponding EERP batch.

1. Navigate to Administration > Users
2. Select Edit on the assigned User.
3. In the Preferences tab, enable Batch placed in review on close.
4. In the General tab, select a User to act as Supervisor.
5. Save.

Note that the supervisor must have a Supervisor Approval Password set up and the ability to approve other user's settlements enabled.

1. Navigate to Administration > Users
2. Select Edit on the supervising user.
3. In the Transaction Security tab, set Override Approval to All or Subordinate.
4. In the Permissions tab, enable Can approve other user's settlements.
5. In the Preferences tab, set a Supervisor Password.
   1. Note this is not the same password used to log into Cashiering, unless specifically set to be by the user.
   2. Note that the Supervisor Password field shows 28 characters regardless of the set password.
6. Save.

Cashiering Support can script the batch to be open, but only as a last resort. Note that the corresponding EERP batch will need to be unreleased before the Cashiering batch can be Closed again. When making a case with Cashiering Support, note the reason for the batch being reopened.