Contacts Not Set as Guardian Parent by Default

Owned by Knowledge Assistant
Last updated: Aug 02, 2024
1 min read
Description of Issue

When creating contacts, or when citizens create their accounts in the portal, the Title field is not being set by default. Even when they create a Child contact, they are not set as a Guardian/Parent. This means they are unable to view their child's invoices using their account in the citizen portal, unless we update each contact individually and set the title. 

Context

  • TPAR

  • Parks & Rec

  • Tyler Parks and Recreation

Cause

This was an oversight which has now been corrected. 

Resolution

Upgrade to Parks version 2023.1.16 or higher. Starting in this version, a contact will automatically be set as a Guardian/Parent if they create a dependent contact through the portal. 

Additional Information

Support has a script that will update all existing contacts so that anyone over 18 is set as a Guardian/Parent, and anyone under 18 is set as a Child. The fix in 2023.1.16 will not be retroactive, so any existing contacts may still have no title. Contact Parks Support to run this script.Â