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Cashiering Errors Received When Processing OpenEdge CC Payment
Cashiering Errors Received When Processing OpenEdge CC Payment
- Knowledge Assistant
Owned by Knowledge Assistant
Jul 29, 2024
1 min read
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Description of Issue
Users are receiving an error when taking Credit Card Payments
Error
An error occurred adding a tender:
Error occurred while processing the credit card transaction.
Context
Tyler Cashiering
TC
Hardware Console
Credit Card Processor
OpenEdge
Cause
There is a temporary communication issue with OpenEdge. Review Cashiering logs as well as TC Hardware Console Logs for the following message:
Tyler.Cashiering.HardwareService.RequestHandler Cashiering Hardware Service Failure. Message: Error encountered while processing openedge paymentThe underlying connection was closed: Could not establish trust relationship for the SSL/TLS secure channel.
Resolution
Contact OpenEdge Support to obtain necessary SLS/TLS Certification.
Additional Information