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Cashiering Errors Received When Processing OpenEdge CC Payment

Cashiering Errors Received When Processing OpenEdge CC Payment



Description of Issue

Users are receiving an error when taking Credit Card Payments

Error 
An error occurred adding a tender:
Error occurred while processing the credit card transaction.



Context
  • Tyler Cashiering 

  • TC

  • Hardware Console

  • Credit Card Processor

  • OpenEdge



Cause

There is a temporary communication issue with OpenEdge. Review Cashiering logs as well as TC Hardware Console Logs for the following message: 

Tyler.Cashiering.HardwareService.RequestHandler Cashiering Hardware Service Failure. Message: Error encountered while processing openedge paymentThe underlying connection was closed: Could not establish trust relationship for the SSL/TLS secure channel. 



Resolution

Contact OpenEdge Support to obtain necessary SLS/TLS Certification.













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