Cashiering Errors Received When Processing OpenEdge CC Payment

Owned by Knowledge Assistant
Jul 29, 2024
1 min read



Description of Issue

Users are receiving an error when taking Credit Card Payments

Error 
An error occurred adding a tender:
Error occurred while processing the credit card transaction.



Context

  • Tyler Cashiering 

  • TC

  • Hardware Console

  • Credit Card Processor

  • OpenEdge



Cause

There is a temporary communication issue with OpenEdge. Review Cashiering logs as well as TC Hardware Console Logs for the following message: 

Tyler.Cashiering.HardwareService.RequestHandler Cashiering Hardware Service Failure. Message: Error encountered while processing openedge paymentThe underlying connection was closed: Could not establish trust relationship for the SSL/TLS secure channel. 



Resolution

Contact OpenEdge Support to obtain necessary SLS/TLS Certification.



Additional Information

OpenEdge Credit Card Processor

Function failed. Error communicating with hostÂ