Tyler Payments Reconciliation Email Notifications
- Knowledge Assistant
Analytics
When a Failed Reconciliation occurs, Tyler Payments will generate a report that is sent to the site via email to let them know about existing Failed Reconciliations.
- Tyler Payments
- Portico
- Payments Administration
Instructional.
A Failed Reconciliation can occur during the process where Payments Admin reaches out to the external system to resolve a pending payment/transaction. If the external system is unable to accept or resolve the payment, the result will be a Failed Reconciliation that will need to be Resubmitted once the conflict in the external system is resolved (or it can be marked as complete or voided) .
Once per day, the site can receive an email alert letting them know about the number and existence of their current pending Failed reconciliations.
To add your email to the Reconciliation Notification list, please contact Payments Support.