Description of Issue

When a Failed Reconciliation occurs, Tyler Payments will generate a report that is sent to the site via email to let them know about existing Failed Reconciliations.

Context

Tyler Payments
Portico
Payments Administration

Cause

Instructional.

Resolution

A Failed Reconciliation can occur during the process where Payments Admin reaches out to the external system to resolve a pending payment/transaction. If the external system is unable to accept or resolve the payment, the result will be a Failed Reconciliation that will need to be Resubmitted once the conflict in the external system is resolved (or it can be marked as complete or voided) .

Once per day, the site can receive an email alert letting them know about the number and existence of their current pending Failed reconciliations.

Additional Information

To add your email to the Reconciliation Notification list, please contact Payments Support.

Master Article - Payments Unreconciled Transactions

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