Host Bad Parameter Error between 6/21/24 - 6/25/24
- Knowledge Assistant
Starting on June 21st, 2024 all transactions on certain devices using Tyler Payments began receiving the error: host bad parameter.
Payments
Portico
Chase
ROAM
Paymentech
Cashiering
We are tracking an outage with Ingenico. This outage is now resolved.Â
We have identified the issue and updated the server.
Please restart your devices that have been receiving the error.
Options to restart the device can occur 2 different ways:
Unplug the device and leave unplugged for 30 seconds
Hold down the yellow button and pound sign at the same time until the device restarts.
If either reset option does not work, please try the following:
Press 2634 on the device keypad and Press F button on the device.
At the TETRA Explorer screen select: Control Panel.
Select: Software Management
Select: Evolution
Select: Remote Upgrade
Select: Start Remote Upgrade
Once the upgrade is completed, restart the devices again. You may need to unplug the device, plug it back in, and then reset it again using the yellow/# buttons.Â