Description of Issue

Is it possible to void an general billing invoice adjustment?

Context

Adjust Invoices
General Billing
Accounts Receivable
Bill Inquiry

Cause

Would like to know how to delete an invoice adjustment

Resolution

General Revenues > General Billings > Invoice Processing > Adjust Invoices

Resume a batch in Adjust Invoices
Use the left and right arrows to navigate through any in-proof adjustments in the batch
Click Cancel Adjustment in the toolbar to void the current adjustment record

Note that only in-proof adjustments can be canceled. Once an adjustment has been released from the batch, via the Release Adjustment button in the toolbar, and is in Approved status, the Cancel Adjustment button is no longer viable. This is the case regardless of whether or not IVA business rule(s) are in use. For any released or posted adjustments, subsequent adjustments can be made to negate those records, in lieu of canceling the adjustment.

If the batch cannot be posted due to an error, please contact Enterprise ERP General Billing Support.

Additional Information

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