TCM Database Access Issues - HTTP Status 503 Service Unavailable

Owned by Knowledge Assistant
Last updated: Jul 02, 2024
1 min read



Description of Issue

An HTTP Status 503 - Service Unavailable error appears when attempting to access the TCM full-client installation page.



Context

  • Tyler Content Manager (TCM)

  • Content Manager

  • Tomcat

  • Apache

  • Full Client

  • Database Migration



Cause

The database user is either missing necessary permissions or is disabled. Review of the Apache logs indicates the following error message: Cannot open database "tylercmXXXX<env>" requested by the login. The login failed.  This may occur due to server migration.



Resolution

Please create a case with TSM SaaS for assistance in the Support Portal.



Additional Information