Invalid Account Criteria error on NCR JetPay IVR after upgrade

Owned by Knowledge Assistant
Last updated: Jun 01, 2023
1 min read



Description of Issue

After upgrading from Munis version 11.3 to 2017+ IVR vendor NCR/JetPay reports an Invalid account criteria based on Utility settings, customer ID is required error when attempting to search for customer by business ID



Context

  • EERP (Munis)

  • Business License

  • IVR

  • NCR

  • Jetpay



Cause

Criteria_type string is incorrect for cat 55



Resolution

Use PROP_CODE as the filler for criteria_type: <criteria_type>PROP_CODE</criteria_type>



Additional Information