Cashiering Cubes Excel Data Showing as NA

Owned by Knowledge Assistant
May 25, 2023
Description of Issue

When trying to run a Cashiering Cubes report in Excel as a standard user, the Cashiering data output is showing #N/A. When running the report as a domain admin, such as tylerservice, the data loads correctly. 

Context
  • Cashiering
  • Cubes
  • Excel
Cause

Incorrect configuration of Cashiering Cube access role

Resolution

Contact Tyler Systems Management Support or log a case via the Online Support Client Portal.

Additional Information

If the issue is only affecting one or a few users:

  • Verify user has sufficient permissions in Cashiering
    • Navigate to Administration > Users
    • Find applicable user and click the pencil icon
    • Select Permissions tab and review Reporting visibility
  • Verify user is part of user group granted access to Cubes (Ex: munisusers)