How to tell if a client contact is a portal Super User

We have another person to be my backup for support when I'm out and I'd like to get her an account for the ticket system that is just like mine.

How do we see if an a contact for an account is a portal Super User?

• www.tylertech.com
• Client Support
• Online Support Incidents
• Customer Relationship Management
• CRM

Organization would like to review portal role assigned to users.

1. Navigate to www.tylertech.com
2. Click Client Support and log in
3. Under Online Support Incidents choose Get Online Support from any client support page
4. Select My Cases from the toolbar in the top-right of the Online Support Incidents portal
5. Click the drop-down filter where My Cases - Open shows
6. In the drop-down filter, all users will have access to the following options
   • My Cases - Open
   • My Cases - Closed
   • All My Cases
7. Super Users will have three additional options
   • All Accounts - Open Cases
   • All Accounts - Closed Cases
   • All Accounts -All Cases

Default registration access is Standard User.

Please review Support Case Super User Role documentation.

Please review our Add CRM Portal Super User article for more information on how to make this request.

Please review the Master Article - Client Support for all Client Support related topics.