Blank Page when accessing ESS Mobile App

Owned by Knowledge Assistant
Dec 08, 2020
Description of Issue
  • When we go to login to the ESS Mobile App, we receive a blank screen
Context
  • Munis
  • Employee Self Service (ESS)
  • ESS Mobile App
Cause
  • This issue is caused by an unknown issue, presumed to be a software/version issue
Resolution
  1. To resolve attempt to first delete and re-install the ESS Mobile App
  2. If the issue persist, please reach out to Munis Human Resources Support
Additional Information
  • Please have the following information ready when contacting Munis Human Resources Support
    • Mobile Device Make and Model
    • Software and Version
    • How many users replicate this issue