ESS Mobile App No Longer Working

After an upgrade of a Tyler product or an end-user mobile operating system ESS Mobile stopped working

• ESS
• ESS Mobile

The ESS mobile application is no longer under active enhancement development in favor of an improved mobile web interface with the introduction of Employee Access which is mobile friendly. 

Support is still available to troubleshoot issues with Logins and viewing information from within the ESS Mobile App.

Reach out to EERP Tyler Systems Management (TSM) team:

• If users are unable to access ESS through the Mobile App AND the mobile website and ESS is down.
• If users do not see a QR code available in ESS to scan to their ESS Mobile App.
• If the Signing Certificate in ESS Hosting needs to be updated to address login issues.

Reach out to EERP Human Resources Support:

• Any questions relating to information available within the ESS Mobile App.
• Troubleshoot some ESS Mobile App login issues.

Refer to Master Article - ESS Mobile App for more information and troubleshooting articles