/
Abatement Entry Refund Prompt

Abatement Entry Refund Prompt

Description of Issue

What do I chose on the refund prompt in Abatement Entry?  Is there a setting to disable the Abatement Entry refund prompt?  What is the proper procedure to generate refunds in Abatement Entry?

Context
  • Property Revenue
  • Property Tax Billing
  • Abatement Entry (txabtent)
  • Bill Refund Processing (arrefund)
Cause

New functionality in Version 2019+ allow the refund process to be started when Abatements are posted in Abatement Entry.  

Resolution
  • There is not a setting or permission to disable the refund prompt in Abatement Entry.
  • Unless a System Administrator or On-Site documentation dictates otherwise, Support advises clicking "No to All" on this prompt leaving the credit balance on the bill to be refunded later:  How to Refund a Bill
Additional Information





Related content

Abatement Entry Shows Abated Fee as a Refund
Abatement Entry Shows Abated Fee as a Refund
More like this
Abatement Entry Proof button is Bill Posting
Abatement Entry Proof button is Bill Posting
More like this
Refund amount on abatement shows zero
Refund amount on abatement shows zero
More like this
Abatement Entry posting fails when selecting No to All on the create refund record prompt
Abatement Entry posting fails when selecting No to All on the create refund record prompt
More like this
The entered abatement amount cannot take the balance of this installment negative message in Abatement Entry
The entered abatement amount cannot take the balance of this installment negative message in Abatement Entry
More like this
Abatement statuses and their impact
Abatement statuses and their impact
More like this