Alternate Approver Functionality
Description of Issue
How do I set up an alternate approver, and will the original approver still be able to approve the action?Â
Context
Workflow Business RulesÂ
Cause
A user is out of the office intermittently and needs their workflow forwarded when they cannot approve a transaction.
Resolution
To set up an alternate approver in workflow business rules
- Go to System Administration > Workflow Administration > Workflow Business Rules
- Click Search and enter the information for the business rule you want to update
- Click Update and then select Alt Approver
- In the dropdown menu select the approver that you want the workflow to be forwarded to.
- If the user is not on the list they will need to be promoted to approver following these steps: Unable to add user to a business rule
- Enter the amount of time the original approver has before the approval is forwarded to the alternate approver
- Accept
Additional Information
Once the workflow is forwarded to the alternate approver the original approver will no longer be able to approve the action.Â