Description of Issue

Cannot enter a refund into bill refund processing

Context

Cause

Someone has already started a refund preventing another refund from being created.

Resolution

From Bill Refund Processing click View All
Locate the bill in question
Scroll all the way to the right and see which user started the refund
Click Back to go back to main refund screen
Click More
Click Access Recs
Click the second radio button to assume another user's refund records as your own
Click into the User field
Enter the User name of the person who currently has the refund started
Click Accept
The refund will now be accessible to you

Additional Information

To update permission to access another users batches, see: Update user permissions to resume another users batch
If additional assistance is required, please contact the appropriate support team based on the category of the bills being reported on.

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