A refund already exists for this bill

Cannot enter a refund into bill refund processing 

• Accounts Receivable 
• General Billing
• Property Revenue
• System Administration
• User Attributes (sprousrm)

Someone has already started a refund preventing another refund from being created.

1. From Bill Refund Processing click View All
2. Locate the bill in question
3. Scroll all the way to the right and see which user started the refund
4. Click Back to go back to main refund screen
5. Click More 
6. Click Access Recs
7. Click the second radio button to assume another user's refund records as your own
8. Click into the User field 
9. Enter the User name of the person who currently has the refund started
10. Click Accept
11. The refund will now be accessible to you

• To update permission to access another users batches, see: Update user permissions to resume another users batch
• If additional assistance is required, please contact the appropriate support team based on the category of the bills being reported on.