Refund amount on abatement shows zero

Owned by Knowledge Assistant
Last updated: Jun 13, 2023
1 min read



Description of Issue

Abatements show a zero dollar refund amount despite the abatement causing a credit balance on the bill.

This is seen both in Abatement Entry when processing the abatement and in the Posted Abatement Report when reporting on the abatement.



Context

  • Munis 2019.1 and up

  • Property Tax Billing

  • Abatement Entry

  • txabtent

  • Posted Abatements Report

  • txpabtrp



Cause




Resolution

Please install the following fix corresponding to your EERP release:

  • 2019.1.22.2843 MUN-443958

  • 2021.4.0.1979 MUN-460508

  • 2021.5.0.1544 MUN-460509

  • 2021.6.0.1205 MUN-460510

  • 2021.7.0.891 MUN-460511

  • 2021.8.0.565 MUN-460512

  • 2021.9.0.163 MUN-460513

A lingering issue that affects only abatement exemption codes with a default amount has been reported to development in MUN-463381. To work around this defect, updating a record on the Abatement Charges screen appears to force the refund amount to populate.



Additional Information

The refund field on the abatement is utilized in an informational manner only. This issue will not cause processing or reconciliation problems later on with regard to the bill, abatement, or refund.