Description of Issue

On the advice image an employee received for a pay check, there is an error showing under one line of pay:

Error: Unable to locate employee's position

The same error shows in Time Entry History and in Earnings and Deductions for the record, and no rate pulled in for that day of pay.

Context

Enterprise ERP Payroll
Payroll Start and Status
Time Entry
Earnings and Deductions
Employee Job/Salary

Cause

Employee had a mid-cycle pay change, and the date of the pay record showing the error is the last effective day of the previous base pay record in Employee Job/Salary. Additionally, after duplicating the current base pay forward using Mass Contract Change, but before starting the payroll, a user updated the Pay Status on the prior base pay to Inactive in Employee Job/Salary. As a result, the system could not locate a valid Job/Salary record to read for either the Position Control Number or the rate.

Resolution

Issue miscellaneous check for underpayment. How to process a Miscellaneous Payroll for a single employee

For future rate increases, do not inactivate the prior base pay in Employee Job/Salary.

Additional Information

It is not necessary to make prior base pay records Inactive when an employee is only receiving a rate change. This Pay Status should only be used when employees should not receive that pay code but it is being kept current, for employees on leave, or other specific situations. It is also not necessary to uncheck the Primary Job/Position box or enter a Pay End date in that circumstance. With Effective Dated Pays, the dates will drive what Job/Salary record the system looks to when determining which rate an employee should receive for a specific day.

Effective Dated Pays in Employee Job Salary v2018.1 and higher

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