Description of Issue

Incorrect Start/End dates entered in Bill Run Process and Bill run is now completed and need to change the dates. Other Bill Run Dates can be changed through the Mass Update/Create SO program.

Context

UBCIS
2019+
Generate AR

Cause

Incorrect dates entered and not corrected before Generate AR step completed.

Resolution

Need to Reverse Gen AR step in the completed Bill Run. If the Apply Credits/Deposits step was completed, it will need to be reversed first. Any payments and adjustments applied to bills will then need to be reversed.

Navigate to Property Revenues > Utility Billing > Bill Processing > Bill Run Process
Click Search and find the Bill Run that needs to be reversed
If Apply Credits/Deposits was run, click that step, then follow the article below, starting with Step 3:
1. Reverse Apply Credits Deposits in Bill Run
Click Generate Accounts Receivable
Click Define and fill in the Reference Field, then click Accept
Click Reverse AR. If no payments and/or adjustments have been applied, The process will complete. Click Back and the Generate AR step will have a green arrow
1. If payments and/or adjustments have been applied to any bills, you will receive a pop up message Reversal can not be processed. One or more bills in the run and commitment have subsequent activity that must be reversed prior to reversing Generate AR.
2. Click Continue and bill/batch information will display. These are the items that need to be reversed
3. When these have been reversed, click Back to return to the main Bill Run Process screen and repeat step 6
4. Keep repeating this cycle until all items have been reversed.
From the main Bill Run Process screen, click Update and change the Start/End date.
Calculate Charges and Charges Proof will need to be completed again. Then resume the Bill Run Process as normal.

Additional Information

If other Bill Run dates need to be changed: Update dates in a Bill Run after Generate AR is completed

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