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Misc Receipt not printing ReadyForms
Misc Receipt not printing ReadyForms
Description of Issue
Misc Receipt Printing Issue
ReadyForms receipts will not print
Context
- Misc Cash
- ReadyForms
- Enteprise Forms
- File format
Cause
This will occur when a site is implementing ReadyForms for Misc Cash Receipting. ReadyForms will read XML receipt format and chances are the receipt format that Munis is delivering is not XML. ReadyForms will do nothing or print nothing when executed.
Resolution
- Confirm ReadyForms Templates are setup for a Misc Receipt and the ReadyForms Definition jobs are setup for the output the site is expecting.
- Navigate to General Revenues>Accounts Receivable>Setup>Accounts Receivable Settings.
- Click Cat Specific.
- Scroll to Category 02 Misc Cash Receipts.
- Confirm the Receipt Form is set to XML - XML Raw Format
- If it is anything other then step #4, ReadyForms will not be able to read the format.
- If you are still experiencing issues please contact Munis Support.
Additional Information
How to Enter a Misc Cash Receipt
For Receipts processed via DocOrigin forms as Non_xml format, please review the following: NON XML DocOrigin Forms are not printing
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