Scheduled reports email link is not working

Owned by Knowledge Assistant
Last updated: Jan 27, 2021
1 min read
Description of Issue

The TCM Archive link sent by email when reports are scheduled is not working correctly

Error received spContentManagerDocumentManager.getDocumentContents()

Context

Scheduler

Reporting

Tyler Content Manager

Hyperlink

Cause

A known defect is causing an error when attempting to click link to obtain the TCM Archive of the scheduled report

Resolution

Master work ticket, MUN-396448, was created and sent to development

Additional Information

The reports are still accessible by users by going to the spool directory and downloading a copy of the report.

  1. Go to Department Functions > My Saved Reports
  2. Double click the report through the spool
  3. Users can also click Retrieve - TylerCM in the Munis Ribbon
  4. Either click Accept or define the request parameters and then click Accept