Remove CRM Portal Superusers

Owned by Knowledge Assistant
Aug 30, 2021
1 min read





Description of Issue

We have a portal user who should no longer see other support tickets outside of their own, how can access be limited?



Context

Online Support Incidents



Cause

Portal user is a Super User and should be moved to Standard User



Resolution

  1. Verify the staff you want move to Standard User to restrict case portal access

  2. Contact any support team for assistance upgrading portal access to superuser



Additional Information