Changing Online Support Incidents portal Super User to Standard User

I no longer need Super User access in the Online Support Incidents portal.

Client user needs to be updated to Standard User from Super User.

• tylertech.com
• Client Support
• Online Support Incidents
• Portal Role

Portal User no longer needs Super User access and only wants access to their own tickets.

If you are making this request for yourself:

1. Please reach out to your organization's Portal Admin to adjust user permissions.
2. If no Portal Admin exists, log a support case with any support team and reference this article.

If you are the Portal Admin needing to update another user:

1. Log in to the Online Support Incidents portal.
2. Click tab for Portal Admin.
3. Search for the user.
4. Click the Full Name of the user to launch the user details page.
5. Click the drop-down menu where the existing role should appear.
6. Select the new role for the user.
7. Click Update Portal User to finalize the update.

Looking for more information on the portal? Check out the Master Article - Online Support Incidents for all related articles.