Add CRM Portal Super User

• Upgrade portal access to superuser to view all cases for a site
• Super User access
• Please give access to see all tickets
• Make user a super user
• Elevate visibility of support cases
• Ability to see all cases in the portal
• Need to see all support cases for my site

• tylertech.com
• Client Support
• Online Support Incidents

By default, portal users have standard access and can only view cases submitted in their own name.

• Contact the Portal Admin at your site to grant super user portal user role permissions.
• Contact support team for further assistance.

• After upgrading a portal user role to super user, ask the user to find and close the support case where the request was made.
  • This verifies the upgrade to super user was successful.
  • This allows the newly promoted portal user to work with a case in a comfortable way.
  • If the request was executed locally by a site portal admin and there is no support case, ask the user to find a case you know is in the portal and not listed with the user as the primary contact.
• Please review our Master Article - Client Support for similar topics.