Description of Issue

Upgrade portal access to superuser to view all cases for a site
Super User access
Please give access to see all tickets
Make user a super user
Elevate visibility of support cases
Ability to see all cases in the portal
Need to see all support cases for my site
I need to be able to view all cases from All Accounts

Context

tylertech.com
Client Support
Online Support Incidents

Cause

By default, portal users have standard access and can only view cases submitted in their own name. The user needs to be able to see all cases for their organization.

Resolution

A Portal Admin for your site can grant super user portal role permissions with the following steps:
1. Log into the Online Support Client Portal
2. In the top ribbon click Portal Admin
3. Find the user to update
4. Click the user’s name in the Full Name column
5. From the Portal Role drop-down menu, select desired role (Ex: Super User)
6. Click Update Portal User
7. Ask the updated user to find a case you know is in the portal and not listed with the user as the primary contact
Contact any support team for further assistance

Additional Information

Upgrade Portal User Role to Portal Admin
Please review Master Article - Client Support for similar topics
Please review Master Article - Online Support Incidents for similar topics

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