Requests with a location sourced from the Citizen Portal generate a CodeCase with a different address

Owned by Knowledge Assistant
Last updated: Jun 26, 2023 by Moriah Yorkey
1 min read

 

Description of Issue

When a location is sourced from the Citizen Portal the first address in the list is being selected when a CodeCase is generated from a Tyler 311 Request  

Context

  • Tyler 311

  • Enterprise Service Request 

  • ESR

  • EnerGov

  • Enterprise Permitting & Licensing 

  • EPL

Cause

Development is researching this under T311-8217

Resolution

Contact Enterprise ERP Assets and Civic Support to be linked to the research ticket

Workaround: Update the address on the CodeCase 

Additional Information