Resolution

All Clients

Cashiering device driver installers can be obtained from Tyler Community - Cashiering Software Downloads
Please note: You will need to be logged into Tyler Community first for this link to load properly. You may need to load the link a second time after you've logged into Tyler Community.
This download will include the Tyler Cashiering Hardware Drivers.exe and the ManualHardwareDrivers3 folder

On-Premises Clients

When Cashiering is deployed from Tyler Deploy, the hardware drivers are downloaded to the server Cashiering is installed on
The install location is typically <DataDrive>:\Program Files\Tyler Technologies\Tyler Cashiering Installers\<Octopus Environment>*
Extract files from TylerCashieringHardwareDrivers.zip to access the Tyler Cashiering Hardware Drivers.exe and the ManualHardwareDriversV3 folder
The folder can then be copied to a shared location or workstations as needed

Installing Device Drivers on Workstation

Drivers can be installed with individual device driver installers (recommended), or multiple can be installed at once with the Tyler Cashiering Hardware Drivers.exe
Please note: Steps for installing drivers from the ManualHardwareDriversV3 folder vary by device

Installing Drivers with the Tyler Cashiering Hardware Drivers.exe

To use Tyler Cashiering Hardware Drivers.exe, place a copy of the file on the workstation
Double click Tyler Cashiering Hardware Drivers.exe
When the Welcome page displays, click Next
Chose the peripheral hardware that will be connected to the workstation
Click Next
The wizard will suggest a destination folder. If you would like a different location, click Change and select the desired location
Once the location has been selected, click Next
Click Install
Once the installation is complete, click Finish
Next, install the Cashiering Hardware Console or Client and Hardware Console, depending on the version
If the Hardware Console is already installed, restart the Hardware Console (How to Restart Cashiering Hardware Console)
To add a device driver later on, run Tyler Cashiering Hardware Drivers.exe again and select modify or use the manual hardware drivers

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